Allergy Consultants

Never been--- I have left 3 messages to become a new patient and not one return phone call .... terrible, terrible service!!!!!!

As Mary B said in her review a few months ago - the doctors are amazing! The staff… not so much. I’ve been with the Ballas office off and on for 30 years with Dr Susan Berdy. I transferred care to Dr. Suffian when Dr. Berdy retired. Over the years I have never questioned my care with the doctors. They’ve always listened and have been amazing. The staff… well, to put it nicely, they could all use a lot of soft skills (customer service) training on how to be nice, while being firm to office rules and regulations. I have received immunology injections monthly for the past 12 years, so this is nothing new. They all always seem very disgruntled, unapproachable, and annoyed by patients (in person, and over the phone). You can hear it both in their voice, and their body language & facial expresses (RBF is fierce with the older brunette at the front desk yikes- and she’s been there awhile). Once Dr. Berdy retired, it worsened, which was sad because there were a few staff members who have been there forever, who have also seemed to become more irritable - probably due to to high turnover with staff. Ballas office - I have sat and waited numerous times for for my allergy injections for 20+ mins after my appt time while listening to the staff gossip and goof around, rather than answer phones and take care of patients waiting. I once had to ask “hey, did you see there are four of us here, I’ve been here 20 mins waiting while you chit chat.” I also once witnessed one staff member blow up at the others because no one was answering phones or taking care of shot patients, but instead chatting about someone’s horrible date. Mind you, it was a good story, but it probably should have waited for happy hour or something due to the intimate details. Eep. Please let me elaborate- when Linda was there, this didn’t happen. But she left. And when Kim is at Ballas, which was rarely on my shot schedule, I was always in and out for shots- basically, when Kim is there, the staff works. I told Kim I was leaving when she gave me my last shot, and the staff was the reason why. Another patient overhead me and agreed the staff was lacking severely, I gave that patient the name of the new allergist I was switching to as she asked. In addition, the office is way behind on technology. They still utilize paper charting and their billing & payment is that of the dinosaurs. Patients have no way to leave voice messages, or get in contact with the doctors/nurses electronically if issues arise and you can’t make an appointment, need to reschedule, or simply ask a quick question that can be answered later. In the end, I have transferred my care to a new doctor not associated with Allergy Consultants. When making the appointment with the new doctor, the receptionist asked why I was leaving. I told her due to the staff, and she said I’m not the first person to say that, which is concerning. Good luck to the doctors! I hope your staff wisens up, or you restart with all new…

My two children were patients of Dr. Davis for a few years. We loved Dr. Davis and had been going consistently to the office for allergy shots. However, since Dr. Davis’s retirement this past year, we began to notice how unreliable the rest of the staff there is. Twice they canceled the appointments my kids had set up for allergy shots at the last minute without reason, and it was impossible to get a hold of them to reschedule. We would call and either no one would answer or if we left a message- it took a long time to get a call back. Now too much time has lapsed between shots so my kids are set back to square one in their treatment. Save yourself the time and frustration- find a different allergist!

Although I really like Dr. Wright, as he takes time with all his patients, the office has much left to be desired. They don't answer phone calls or turn on their phones at the start of business hours. They are often late to give the allergy shot when you arrive on time or early, they spend time talking to each other instead of giving the shots, and I often spend at least 10 minutes up to 20 minutes waiting for an allergy shot that was scheduled at a certain time. However, if I should arrive late due to unforeseen circumstances, I am not allowed to get my allergy shot. Additionally, they have no way to leave a message to cancel your appointments if you happen to wake up sick and unable to make the appointment, as their medical exchange cannot take messages and they have no voicemail. And you are charged a fee for missing an appointment with no way to notify them to cancel.

Waste of time. Wanted to get my daughter tested for allergies because she has had hives on and off since she was a baby. Explained in detail over the phone our situation, they asked a lot of questions and told us they'd do a scratch test and asked us to bring in capers for the test (one of the foods we had identified as maybe being a trigger) - very detailed discussion on the phone. Then I moved my work schedule and took my daughter out of school for the appointment for them to waste our time. Said there was nothing they can do, wouldn't be testing her, and that hives are common and usually unidentifiable. If that is true, then why didn't they tell us that over the phone? We wouldn't have bothered with the appointment if they were just going to refuse to test her once we got there. No idea how much this is going to cost me/my insurance but it was not worth one penny or all the time I took.